How to create and send trade order screenshots for support

If you need help with a specific trade plan we will need to understand exactly what you were trying to do. The simplest solution is to send us a screenshot.

We will need a full desktop/laptop screenshot of your open orders or order history of the trades that you’re concerned with. You can find these in the manual trading terminal.

Here’s an example of what we need:

Open orders:

Order history:

If you’re not sure where to find them, simply follow these steps: 

Step 1: Click on Trade Manually. This will redirect you to the manual trading terminal.

Step 2: Simply scroll down until you see your open orders and order history table: